SaaS does not see its problems in real time: MRR vs actual operation
In many SaaS companies, MRR looks stable, even growing. Meanwhile, underlying issues with churn, product adoption, renewals, and lead quality are building up. The data exists, but it's scattered across teams and systems. This article shows why SaaS often doesn't see its problems in real time and why MRR increasingly fails to describe the company's actual operational condition.